About Us

Product Facts and Safe Use

The customer-facing practice followed by rtic is that the product page should be read before purchase and followed during use and care; additionally, sizes, materials, capacity, care guidance, and safety information are stated only when supported by the applicable product record.

What the Store Offers

The operating rule used by rtic is straightforward: these products support cold storage, beverage transport, outdoor recreation, travel, and everyday carrying needs according to each product listing; additionally, customers can shop hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Our Customer Commitment

In administering this policy, rtic confirms that the customer experience is built around useful catalog information, straightforward ordering, shipment visibility, and practical support; where relevant, its service commitment covers free U.S. standard delivery, tracking for dispatched parcels, 30 days to request a return or exchange, and merchant-paid freight for an authorized return.

Store Identity and Return Address

The customer-facing practice followed by rtic is that email support is available at support@coolercove.shop; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 216 North Ave 21, Los Angeles, California, 90031, United States; at the same time, this website is operated for customers by rtic; for completeness, the store telephone number is 512-368-0009.