Payment Policy

United States Dollar Processing

For customers shopping with rtic, the governing rule is clear: all checkout and refund amounts are denominated in USD; additionally, issuer-side currency conversion, if any, is controlled by the customer's financial institution.

Secure Payment Processing

To state the position of rtic precisely, the store does not retain complete card numbers or card security codes; payment approval and any temporary authorization hold are determined by the relevant issuer; payment details are transmitted and processed through Shopify and authorized providers using security controls.

Billing Accuracy and Fraud Review

For practical purposes when ordering from rtic, the store can hold or cancel a transaction that cannot be authorized or presents a substantial fraud risk; at the same time, checkout requires current and truthful billing and contact details.

Tax Calculation at Checkout

To state the position of rtic precisely, sales and similar taxes are calculated and collected as required by applicable law; for completeness, an order is not represented as automatically exempt from tax.

Payment Refund Timing

Under this policy at rtic, an approved refund is issued to the original payment method within 5-10 business days; the customer's financial institution controls the final account-posting timeline.

About Credit/Debit Card

For practical purposes when ordering from rtic, the checkout can accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, the methods actually available for a particular order are displayed securely at checkout.

How to Reach the Merchant

Under this policy at rtic, customers may also call 512-368-0009; the physical business address and default return address is 216 North Ave 21, Los Angeles, California, 90031, United States; as a related safeguard, the responsible brand and store name is rtic; for completeness, email support is available at support@coolercove.shop.