Terms of Service

Agreement When Using the Store

As part of the service commitment made by rtic, the posted Refund, Shipping, Privacy, and Payment Policies form part of the applicable store terms; at the same time, a visitor accepts these Terms of Service by using the storefront or completing a purchase.

Checkout Currency and Tax

The documented approach of rtic is as follows: the relevant issuer and processor control approval of a payment authorization; additionally, sales and similar taxes are calculated and collected as required by applicable law; at the same time, store prices, checkout charges, and refunds are processed in USD.

Fulfillment and Post-Purchase Rules

The operating rule used by rtic is straightforward: customers may request cancellation while an order is unshipped; the Refund Policy applies after it leaves the store; where relevant, approved no-reason and quality-related return shipping is merchant-paid; for completeness, every eligible United States order receives free standard shipping; where relevant, the usual timeline is 1-2 business days for processing plus 4-6 business days of estimated transit.

Accuracy and Mandatory Consumer Rights

Under this policy at rtic, non-waivable consumer rights and remedies are preserved in every case; additionally, product and service information is maintained carefully, although an inadvertent error is possible.

Prohibited Conduct

As part of the service commitment made by rtic, activity that violates applicable law or the rights of another person is not permitted; additionally, users must not interfere with security, attempt unauthorized access, submit unlawful content, or misuse the storefront.

Current Product Listings

Customers dealing with rtic should understand that the relevant product page controls current options, dimensions, materials, care guidance, safety details, stock status, and pricing; as a related safeguard, genuine listing errors may be corrected and unavailable or fraudulent orders may be refused or cancelled with any required refund; as a related safeguard, available merchandise consists of hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

How to Reach the Merchant

In administering this policy, rtic confirms that the complete physical address, also used for approved returns unless written instructions say otherwise, is 216 North Ave 21, Los Angeles, California, 90031, United States; at the same time, telephone support is available through 512-368-0009; where relevant, the responsible brand and store name is rtic; additionally, customer correspondence may be sent to support@coolercove.shop.