Contact Us

Getting an Efficient Response

Customers dealing with rtic should understand that customers should wait for written approval and a merchant-funded return method before mailing an item; additionally, an order number should be included when available.

Customer Service Hours

As part of the service commitment made by rtic, a request arriving outside the stated schedule is reviewed on the next service day; at the same time, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

Merchant Address

rtic applies the following customer standard: approved returns use this address unless the return instructions identify a different controlled facility; as a related safeguard, the complete physical address is 216 North Ave 21, Los Angeles, California, 90031, United States.

How We Can Help

For transparency, rtic records that customer service addresses product information, order status, shipping, return authorization, payment, and privacy matters; at the same time, the published service channels are support@coolercove.shop and 512-368-0009.

How to Reach the Merchant

Under this policy at rtic, the published contact email is support@coolercove.shop; as a related safeguard, the responsible brand and store name is rtic; as a related safeguard, the store telephone number is 512-368-0009; at the same time, the merchant location and standard authorized-return address is 216 North Ave 21, Los Angeles, California, 90031, United States.