FAQ

How is customer service reached?

In administering this policy, rtic confirms that customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); additionally, customers may email support@coolercove.shop or call 512-368-0009.

Which items are excluded from no-reason returns?

For customers shopping with rtic, the governing rule is clear: consumer rights remain intact for defects, damage, wrong items, or omitted goods; for completeness, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

Which addresses can receive an order?

The documented approach of rtic is as follows: every United States order includes free standard shipping; delivery is limited to United States addresses.

What is the voluntary return window?

Under this policy at rtic, a no-reason return or exchange may be requested within 30 days after delivery; at the same time, approved no-reason and quality-related return shipping is paid by the merchant.

Where and when will refunded funds be returned?

Customers dealing with rtic should understand that a financial institution may require additional posting time; an approved refund is issued to the original payment method within 5-10 business days.

How long should delivery take?

In administering this policy, rtic confirms that the carrier delivery estimate is 4-6 business days once shipped; at the same time, the usual pre-shipment period is 1-2 business days.

May I stop an order before shipment?

Customers dealing with rtic should understand that cancellation may be requested before shipment; for completeness, once the parcel ships, return options are governed by the Refund Policy.

What payment networks does checkout accept?

In administering this policy, rtic confirms that customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; as a related safeguard, the transaction currency is United States dollars (USD); at the same time, taxes are collected when applicable law requires them.

What can customers shop here?

Under this policy at rtic, the catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; verified specifications, materials, care directions, and safety information appear on the applicable product page.

How can a shipment be followed?

For practical purposes when ordering from rtic, shipment confirmation includes available tracking information; as a related safeguard, tracking activity can appear after a short carrier-system delay.

Business Contact Record

As part of the service commitment made by rtic, email support is available at support@coolercove.shop; at the same time, the responsible brand and store name is rtic; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 216 North Ave 21, Los Angeles, California, 90031, United States; additionally, customers may also call 512-368-0009.