Shipping Policy

Cancellation Cutoff

Customers dealing with rtic should understand that a dispatched order can no longer be cancelled and is handled under the Refund Policy; where relevant, customers may request cancellation before shipment through support@coolercove.shop or 512-368-0009.

Accurate Addresses and Delays

Under this policy at rtic, a deliverable street address and correct checkout details are required; where relevant, weather, carrier interruptions, high-volume periods, or address problems may extend delivery.

U.S.-Only Delivery

The documented approach of rtic is as follows: orders are shipped only to valid addresses in the United States; where relevant, free standard shipping applies to every United States order.

Processing and Transit Estimate

For practical purposes when ordering from rtic, the handling period is ordinarily 1-2 business days; for completeness, delivery in the carrier network is normally estimated at 4-6 business days after dispatch; for completeness, business-day estimates exclude weekends and applicable United States public holidays.

Shipment Tracking

To state the position of rtic precisely, the first carrier scan may take time to appear; at the same time, tracking information is provided after the carrier accepts the shipment.

Lost, Damaged, or Incorrect Deliveries

Customers dealing with rtic should understand that customers should contact support@coolercove.shop or 512-368-0009 about loss, damage, defects, wrong items, or missing contents; as a related safeguard, the customer does not pay approved return freight for a delivery or quality problem.

Merchant Details for This Policy

The customer-facing practice followed by rtic is that this website is operated for customers by rtic; where relevant, the physical business address and default return address is 216 North Ave 21, Los Angeles, California, 90031, United States; as a related safeguard, the store telephone number is 512-368-0009; email support is available at support@coolercove.shop.