Refund Policy

Return Shipping Responsibility

rtic applies the following customer standard: the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; at the same time, the merchant bears return shipping for an approved no-reason return or exchange.

Items Outside the Voluntary Return Program

In administering this policy, rtic confirms that the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods; for completeness, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Your 30-Day Choice

The documented approach of rtic is as follows: the voluntary return window remains open for 30 days following receipt; additionally, an exchange may be requested during that same 30-day period.

Before and After Dispatch

The documented approach of rtic is as follows: the store can consider cancellation only before dispatch; for completeness, after shipment, the order is handled under this Refund Policy.

Authorized Return Address

For customers shopping with rtic, the governing rule is clear: the return authorization controls if it names a different merchant-managed location; for completeness, the default return address is 216 North Ave 21, Los Angeles, California, 90031, United States.

Return Authorization Steps

For customers shopping with rtic, the governing rule is clear: the request must begin through support@coolercove.shop or 512-368-0009; authorization includes a merchant-funded label or equivalent free return arrangement; for completeness, a parcel should not be mailed before the store provides written authorization.

Inspection and Refund Timing

For customers shopping with rtic, the governing rule is clear: issuer processing after the store sends the refund is outside the merchant's direct control; where relevant, approval follows receipt and a reasonable inspection of the returned item; as a related safeguard, an approved refund goes back to the original payment method in 5-10 business days.

Merchant and Contact Details

For transparency, rtic records that the physical business address and default return address is 216 North Ave 21, Los Angeles, California, 90031, United States; as a related safeguard, customers may also call 512-368-0009; for completeness, email support is available at support@coolercove.shop; where relevant, this website is operated for customers by rtic.